Custom Order FAQs

Vicci provides custom clothing for race teams in many sectors. You can see sample garments and specifications on base clothing models in our Custom Gear Store. Over the years, here are some of the common questions our customers have asked. If you have any other questions, please contact us by phone or email.

 

1. What is your printing process?
2. What kind of fabric do you use?
3. Is the ordering process difficult?
4. How do we get started?
5. What do you need to secure my order in your production schedule?
6. What payment forms do you accept?
7. I’m not an artist, can you help?
8. What is vector artwork?
9. How do I know if my logos are vector?
10. Where can I find vector logos of my sponsors?
11. Can you use a jpeg, pictures from a website, or my business card?
12. Do you have templates we can use?
13. How do I use your templates?
14. I have a sketch that I drew on a napkin… would that help you at all?
15. Do you charge for art services?
16. Can I embroider on the Vicci shirts?
17. Do I have to dryclean my Vicci shirts?
18. Do you stock extra shirts in our artwork, in case we need more?
19. Will you keep our design/ sponsor information to yourself?
20. Do you have a size chart?
21. What is the lead time for custom apparel?
22. How do I get a price quote?
23. What are your payment terms?
24. Are there any hidden fees or setup fees?
25. What are your minimums?
26. Do you have volume pricing?
27. How do you ship our order?
28. Can you use our shipping account?
29. Do you have a cancellation policy?
30. What is the defect policy?
31. How can I buy one of the shirts you make for other teams?

|Q| 1. What is your printing process?
|A| We use a process called Microfusion. This process gives amazing depth, detail and color range. The colors are locked into the fabric’s fibers and will not fade, peel or crack. | top |

|Q| 2. What kind of fabric do you use?

|A| Vicci products are made with fabrics from the AirTechmoisture-wicking fabric collection. The AirTech wicking process draws moisture out away from the body while air flows freely, keeping your team dry and comfortable. Consult with a Vicci representative to determine which of the AirTech fabrics is best suited to your organization's needs. | top |

|Q| 3. Is the ordering process difficult?
|A| No, we make it very easy! Our friendly and capable staff knows exactly what needs to happen, and after our first conversation, you won’t feel nearly as confused. We’ll take you through the steps in a short amount of time, and we can provide as much help as you need. | top |

|Q| 4. How do we get started?
|A| Just call us; we’ll make the process nice and easy for you. | top |

|Q| 5. What do you need to secure my order in your production schedule?
|A| 50% deposit, vector logos and completed order form | top |

|Q| 6. What payment forms do you accept?
|A| Check, Credit Card (Visa, MasterCard, American Express) or wire transfer (required for all orders based outside the US.) | top |

|Q| 7. I’m not an artist, can you help?
|A| We have a talented creative team who will help build the perfect design for your needs. Share any thoughts you may have on colors, logo placement, overall design and we’ll bring your imagination to life. Or give our artists creative freedom and we’ll create design concepts especially for you. See more details in the Art Guidelines for art processes and charges. | top |

|Q| 8. What is vector artwork?
|A| Vector art is created in a vector based software program, like Adobe Illustrator or Macromedia Freehand. It is based on points and lines created from mathematic equations, and can be easily edited or scaled with the click of a mouse. Vector artwork is typically found in files that end in .eps or .ai. | top |

|Q| 9. How do I know if my logos are vector?
|A| A few hints- if the file ends on .jpg, .bmp or .psd, it definitely is not vector. If it ends in .ai, .eps, or .pdf, there is a chance it’s vector. If you don’t know, you can email the file to your Account Director and we can tell you quickly if it will work. | top |

|Q| 10. Where can I find vector logos of my sponsors?
|A| Ask your decal provider, your firesuit manufacturer, or perhaps your previous uniform provider for any logos they may have. Or call the company itself and explain that you need vector files. There are also a few websites that have a database of free vector logos, try www.BrandsOfTheWorld.com | top |

|Q| 11. Can you use a jpeg, pictures from a website, or my business card?
|A| Website images are too low of resolution (72 dpi) so they cannot be used. Scanned business cards and other jpegs typically have to be recreated in vector format to get the best print. Our artists can help with this service if you need it. If you have a high-resolution jpeg that you want printed, please send the art to your Account Director and they can determine whether or not it can be printed. | top |

|Q| 12. Do you have templates we can use?
|A| Yes, you can find them on our Downloads page. | top |

|Q| 13. How do I use your templates?
|A| You can open the templates in Adobe Illustrator to create fully vector art, or you can print the templates for sketching purposes. Refer to our Artwork Guidelines for more details on preparing your art. | top |

|Q| 14. I have a sketch that I drew on a napkin… would that help you at all?
|A| Yes, actually! Any ideas you have will help us create the perfect layout for you. If it’s only a sketch, fax it to us and it will give us a visual of what you’re hoping to see. Our artists can make your drawing come to life. | top |

|Q| 15. Do you charge for art services?
|A| Creative services are billed separately at $68 per hour. Some clients only need a small amount of help on their orders, and some need more. So instead of charging a flat setup fee, we only charge you for what you need. | top |

|Q| 16. Can I embroider on the Vicci shirts?
|A| Yes, if you need to add an additional logo after the shirts are completed, you can embroider them. | top |

|Q| 17. Do I have to dryclean my Vicci shirts?
|A| No, we actually recommend that you don’t dryclean! Over time, the drycleaning process locks dirt and stains into the shirts, and they’ll begin to look faded and worn. Machine washing loosens the dirt and lifts it out of the fabric, keeping your colors clean and bright. Using cool water and a low-heat, tumble dry is the best method of treatment for your new sublimated shirts. | top |

|Q| 18. Do you stock extra shirts in our artwork, in case we need more?
|A| We do not stock extra shirts, though we can always print more, should you need them. We’ll keep your artwork on file for easy re-orders. Please see our re-order policy for more info. | top |

|Q| 19. Will you keep our design/ sponsor information to yourself?
|A| We understand the delicate importance of confidentiality. Please be certain that any information you share with us will stay safely within the walls of our offices. | top |

|Q| 20. What is the lead time for custom apparel?

|A| It often depends on the time of year. Winter months tend to take longer than summer months due to the number of teams ordering for the beginning of each season. Sometimes we can do it in a few days, sometimes it’s 4 weeks. Before you place your order, we will give you an accurate ship date you can count on. *Along with the ship date, we’ll give you an important art approval date that must be met. If due dates are not met, your ship date will be jeopardized so it is always important to meet all approval deadlines. | top |

|Q| 21. How do I get a price quote?
|A| Contact one of our Account Directors and they’ll give you a customized quote right over the phone | top |

|Q| 22. What are your payment terms?
|A| 50% deposit is required to begin artwork services; the balance is due prior to the order being shipped. | top |

|Q| 23. Are there any hidden fees or setup fees?
|A| There are no hidden fees at Vicci; the only charges you will see on your final bill will be the product itself, any incurred Creative Service charges, and shipping costs. | top |

|Qce| 24. What are your minimums?
|A| Our minimum order is 12 pieces per design/ per style. Then our Wingman Program allows you to place 1 additional order of 6 pieces per every 12-piece order placed. Example: you need 12 shirts for the men and just a smaller run of ladies' tops for the gals on the team. You can order 12 Men's Sliders, for instance, and then do 6 Ladies' Sliders as the Wingman order. | top |

|Q| 25. Do you have volume pricing?
|A| Yes. As with most printing orders, pricing goes down as quantities go up so the larger the order, the lower each shirt will cost. Please contact one of our Reps for a custom price quote. | top |

|Q| 26. How do you ship our order?
|A| We typically plan for Ground shipping, unless you specify otherwise. Shipping costs are always the customer’s responsibility. | top |

|Q| 27. Can you use our shipping account?
|A| Sure, provide us with your UPS, FedEx or DHL account and we’re happy to use it. | top |

|Q| 28. Do you have a cancellation policy?
|A| If the order is already in the production phase (meaning, you have already approved the artwork), it cannot be cancelled. The order will be completed as planned, your credit card will be charged for the final balance and the order will ship to your desired address. If the Creative process has begun (meaning we have received your deposit and/or we have started on your artwork at all), but the order is not yet in actual production, there is a 30% cancellation fee plus any Creative Service and Shipping charges already incurred. | top |

|Q| 29. What is the defect policy?
|A| Any garment which we deem to be defective due to manufacturing will be credited to your account or replaced at our expense. Defective garments can only be exchanged for identical items. | top |

|Q| 30. How can I buy one of the shirts you make for other teams?
|A| The only items that we sell for other teams/ organizations can be found in our online stores and shopping areas of this website. If you are interested in purchasing a shirt worn or sold by any of the Vicci teams that is not shown on our website, please check the respective teams' online store sites as we do not have the ability to sell them to you. | top |

 
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